Greenfield Dental Arts GDA Front Door

Frequently Asked Questions
Do you provide on-site custom shading services? Locally, Ward will stop by your office for custom shading advice and consultations. Also, patients can schedule a visit to the laboratory for custom shading determinations.
What delivery options are available for incoming and completed work? Customers can forward work through the United States Postal Service using our shipping boxes and pre-paid mailing labels. We return completed work to customers using United States Postal Service Priority mail (allow 2-3 days for delivery). For urgent cases or if you prefer other delivery options, please contact us to discuss other shipping methods on a per-case basis.
We pick-up and hand-deliver daily within a 10-mile radius of our laboratory.
What is the typical time service for crowns and bridges? Allow 10 business days plus mailing time for single units and bridges. We will reduce our typical time service for the occasional case requiring a shorter timeframe. Please indicate the urgency on the laboratory prescription form.
What should I do if I am interested in sending a case to Greenfield Dental Arts? Send an email indicating your interest using our contact page. Please include your name, practice name, and business address. We will forward laboratory prescription forms, pre-paid mailing labels, shipping boxes and a price list. To get started quickly, printable laboratory prescription forms and pre-paid mailing labels can be downloaded from our Download Forms page. Also, feel free to call us at 413-774-7906 if you would like to discuss any specific information.
Can I use Procera® in the posterior? Yes. With the introduction of Zirconia copings, all ceramic crowns are possible posteriorly. With the Procera® scanner, it is possible to digitally build out copings to support porcelain that goes beyond the 1.5mm limit. Zirconia copings are twice as strong as alumina copings.
What type of preparation for Procera® crowns is best and how much reduction is needed? Anterior: A Procera® prep requires .7mm of reduction with a chamfer margin.

Posterior: When Procera® Zirconia copings are used, a deeper chamfer margin is required. Occlusal reduction should be 2.0mm.
How are custom implant abutments made? Custom abutments are precision-made components for implant crowns. The abutment must be perfectly shaped to produce an aesthetic crown. At Greenfield Dental Arts, we construct the abutment in plastic and wax, then scan it using the Procera® scanner. We instruct the implant vendor as to what material to use for the finished abutment (zirconia or titanium). The finished abutment is promptly returned to us. We scan this abutment and craft a Procera® crown or wax a coping for a conventional PFM crown.
What types of implants do you work with? We work with major implant systems such as Nobel BioCare, Straumann, 3I, and Astra.
Are major credit cards accepted? Yes. VISA and Mastercard are accepted.

What are the payment terms?

 New customers can make payment for each submitted case using VISA, Mastercard or check. We will discuss other payment terms once a customer has become an established account.